Purchase Conditions
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About the COMPANY
The company WaterLab (990621-0860) is based in Gothenburg. The company's postal address is Mejerigatan 16.
If you wish to contact us, please send an email to waterlabsupport@gmail.com with your query and contact details, and we will get back to you shortly.
2. Order
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about products, prices, billing, and delivery address.
If anything is incorrect in the order confirmation, please contact us immediately via email at waterlabsupport@gmail.com.
3. Delivery
Our normal delivery times are 5-12 business days. NOTE! Orders placed on weekends will be shipped on the following Monday at the earliest.
Due to high workload at the postal provider, delays may occur. We therefore ask for your understanding as this is beyond our control.
If delivery delays occur (without us having informed you of a longer delivery time), please contact us at the email address: waterlabsupport@gmail.com.
Please note that additional customs and VAT charges may apply as you, the customer, are importing the product you order privately.
4. Prices
All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust prices.
5. Right of Withdrawal
When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal from the date you receive a product you have ordered.
5.1 When exercising your right of withdrawal:
You must notify us that you wish to withdraw. The notification must be sent to waterlabsupport@gmail.com. Your name, address, email address, order number, and the products to be returned must be clearly stated in your message.
You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification.
You are responsible for the return shipping, delivery, and condition of the products upon return; therefore, the products should be sent well-packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the depreciation in value compared to the product's original value for used or damaged products from the refund amount.
5.2 The right of withdrawal does not apply to:
Products that have been sealed for health or hygiene reasons and
where the seal has been broken by you.
Products that are sealed audio or video recordings and where the seal has been broken by you.
Custom-made products, specifically tailored for you or with a distinct personal touch according to your wishes.
Services that have been completed and where you have explicitly consented to the service being started without a right of withdrawal.
Goods that can quickly deteriorate, such as food.
Single issues of newspapers or magazines.
For more on the statutory right of withdrawal, see here.
6. Complaints and Grievances
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How to make a complaint?
Any errors or defects must always be reported to waterlabsupport@gmail.com, stating your name, address, email address, order number, and a description of the defect.
If we fail to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines of the National Board for Consumer Disputes, see arn.se.
7. Limitation of Liability
We are not responsible for indirect damages that may arise due to the product.
We accept no responsibility for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fires, wars, government decisions, reduced or non-delivery from suppliers.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been altered by the respective supplier and other factors beyond our control.
8. Product Information
We reserve the right for any typographical errors on this website and for products being out of stock. We do not guarantee that the images accurately reproduce the exact appearance of the products, as there may be some color differences depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.
9. Information about Cookies
According to the Electronic Information Act, visitors to a website must, for privacy reasons, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.
10. Personal Data
By shopping at Mamini, you accept our data protection policy and our processing of your personal data. We value your personal integrity and do not collect more data than necessary to process your order. We never sell or share your data with third parties without a legal basis.
Mamini is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers - to adapt marketing to your individual needs.
The information below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a physical person.
10.2 What data do we store?
To manage your order and answer questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation according to, for example, accounting law.
10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar mailings are made after your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. The information stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also saved with the payment provider. The information is saved to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna.
10.4.2 Shipping company
To deliver your orders and complete our agreement, we must share specific information with the shipping company. The information shared with the shipping company is first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notifications.
The shipping companies we collaborate with are: Postnord.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use Klaviyo for sending newsletters.
10.5 Right of access
You have the right to receive an extract of all information held about you by us. Extracts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or complete incomplete information.
10.7 Right to be forgotten
You can at any time request that the data relating to you be erased. There are few exceptions to the right to erasure, such as if it must be retained because we must fulfill a legal obligation (for example, according to accounting law).
10.8 Data protection officer
Mamini is responsible for the storage and processing of personal data in the webshop and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
11. Changes to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with an order or visit to the website.
12. Disputes and Choice of Law
In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or corresponding dispute resolution bodies.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.