FAQ

SHIPPING

How long will it take to receive my package?

• Our delivery time is 5-12 days from when the package is dispatched. We aim to dispatch packages every weekday. Please note that there may sometimes be delays due to high pressure on the carrier.

Which shipping providers do you use?

• We use Postnord, Earlybirds, and Citymail to deliver our products.

PRODUCT

Can I return my product?

• Of course, you can return your order. Send an email to waterlabsupport@gmail.com to get return instructions.

The product is out of stock, when will more be available?

• We always try to maintain stock so that you can order on our website. However, sometimes we experience higher demand than expected. If you want to be updated on when the product you are interested in is back in stock, you can subscribe to our newsletter.

OTHER

Any questions?

• If you have questions, please feel free to contact us at waterlabsupport@gmail.com.