Delivery terms

Due to logistical reasons, certain items within the same order may be shipped separately, meaning you might receive your products in multiple packages. To ensure accurate and swift delivery, please double-check and provide your shipping address correctly during checkout.

Please note, we are not responsible for lost packages resulting from an incomplete or incorrect address provided by the customer. It is essential that you verify your delivery details to avoid any delivery issues. At checkout, you will have the option to choose the shipping method, including the free option, which means the product will be sent from a supplier outside the country.

Our standard processing time for orders is 2-5 business days after placement. Following the processing period, the estimated delivery time is 5-9 business days. These are approximate delivery times, and we do not guarantee specific delivery dates.

Once your order has been processed, we will generate a tracking number and send it to you via a shipping confirmation email. If you haven't received your tracking number within 5 business days, please notify us via email at waterlabsupport@gmail.com, including your order number.

We strive to deliver your orders as quickly as possible, but unforeseen circumstances may lead to delays, such as public or national holidays, natural disasters, air and ground transport strikes, or other events beyond our control. If your delivery exceeds 45 business days, we will offer a full refund to ensure your satisfaction.

Rest assured, we are dedicated to meeting or exceeding your delivery expectations. Our team will always go the extra mile to deliver your products on or before the estimated delivery date.

Should you have any questions or concerns regarding our delivery process, please feel free to contact us via waterlabsupport@gmail.com.